Marketing 4 min read

Everything you Need to Know About the WhatsApp Business app

Antonbe |

Antonbe |

Instant messaging company WhatsApp just launched its WhatsApp Business app for small businesses.

On Friday, WhatsApp officially launched its WhatsApp Business app, a separate application that will allow startups and small businesses to connect with their customers. A plan to introduce a tool specifically for small companies was first announced in September last year by the company. For now, the app is free to download in Google Play in selected countries only, including the United States, United Kingdom, Mexico, Indonesia, and Italy.

The new WhatsApp tool will enable companies to respond to their customers in a timely manner or provide “away” messages to inform patrons that they are busy. Aside from that, the app will also allow businesses to review simple metrics like the number of sent messages that have been read by their customers.

WhatsApp Bussiness app metrics
WhatsApp Bussiness app metrics | WhatsApp |

Regular WhatsApp users don’t have to download the app, and can just use their personal accounts to communicate with companies. The only difference now is that WhatsApp users will know that they are being contacted by a company since a WhatsApp Business app user will be listed as a business account holder.

Here are some of the features of this new messaging tool.

@WhatsApp officially launched #WhatsAppBusiness app tool for small businessesClick To Tweet

WhatsApp Business App Features

According to a blog published by WhatsApp, the new WhatsApp Bussiness app was specifically built to improve the business experience of people.

“People all around the world use WhatsApp to connect with small businesses they care about — from online clothing companies in India to auto parts stores in Brazil. But WhatsApp was built for people and we want to improve the business experience. For example, by making it easier for businesses to respond to customers, separating customer and personal messages, and creating an official presence,” the company wrote.

WhatsApp Bussiness app company profile
WhatsApp Bussiness app company profile | WhatsApp |

Furthermore, the tool will provide convenient communication between companies and customers through the following features:

  • Business Profiles: Help customers with useful information such as a business description, email or store addresses, and website.
  • Messaging Tools: Save time with smart messaging tools — quick replies that provide fast answers to frequently asked questions, greeting messages that introduce customers to your business, and away messages that let them know you’re busy.
  • Messaging Statistics: Review simple metrics like the number of messages read to see what’s working.
  • WhatsApp Web: Send and receive messages with WhatsApp Business on your desktop.
  • Account Type: People will know that they’re talking to a business because you will be listed as a Business Account. Over time, some businesses will have Confirmed Accounts once it’s been confirmed that the account phone number matches the business phone number.

The business account can be set up by using either a mobile or landline number. For verification purposes, the landline-registered business account can just choose the “call me” option. Over time, businesses accounts that registered their business phone numbers may obtain Confirmed Accounts status, eventually earning them a green badge that will be displayed next to their name.

While the WhatsApp Business app is only available in specific countries, for now, the instant messaging company said that the tool would be rolled out worldwide in the weeks to come.

Do you agree that the launch of WhatsApp Business app is a good example of how instant messaging companies can help democratize business communication? Let us know your thoughts in the comment section below!

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Chelle Fuertes

Chelle is the Product Management Lead at INK. She's an experienced SEO professional as well as UX researcher and designer. She enjoys traveling and spending time anywhere near the sea with her family and friends.

Comments (8)
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  1. Josías De La Espada January 22 at 7:02 pm GMT

    We’ve been asked several times about this by our clients. Companies are trying to get personal with their audiences not only from a messaging perspective (which is what we do a Pirsonal with Individualized Videos), but also on a platform/distribution level. I’m not sure about the role played or to be played by Whastsapp for Business yet, but this is for sure a huge step towards that direction.

    • Rechelle Ann Fuertes January 25 at 1:27 pm GMT

      Couldn’t agree more with you Josias!

  2. Suraj Padamsali January 25 at 10:32 am GMT

    If I’m using the same number for my personal Whatsapp and Whatsapp for Business, then Is it compulsory to verified number whenever I open any WhatsApp app on my phone?

  3. Aman Khan January 27 at 7:31 pm GMT

    Thanks for your amazing post I think most of the people will be unable to do business because What’s app is mobile apps that’s why I said

    • Profile Image
      Sotorosing Teron October 11 at 11:29 am GMT

      Jineshsing teron

  4. Profile Image
    Sotorosing Teron October 11 at 11:31 am GMT

    Jineshsing teron WhatsApp Passport

  5. Profile Image
    Harsh Nainwani February 15 at 1:06 pm GMT

    This is a very helpful post for you. If you want to know more, please visit this site Click Here

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